The Grand Reef is an online casino targeted specifically at Australian and New Zealand players, although naturally the casino is hosted in Curacao in the Nehteralnds Antilles – not in either of the target countries. There are local support and banking options for ‘Down Under’ players, and a unique and very inviting Barrier Reef theme to the website … but will your experience be as cool as refreshing as you expect? We review this online casino today!
Initial Experience at Grand Reef
The Grand Reef website is definitely a ‘pretty’ place to be, and remains unspoiled by the oil slicks of blackout screens common to many other online casinos.
The Download screen is exceptionally helpful, with a screenshot-ed walkthrough of the installation process.
Promotions and Casino Bonuses
Grand Reef’s bonus program can only be described as ‘comprehensive’! Far more than just an initial sign-up bonus, you can expect extra play-money at every turn here.
- Sign-up bonus: 100% initial deposit match up to $250
- Second deposit bonus: An extra 30% up to $75
- Third deposit: An extra 60% up to $150
- Fourth deposit: An extra 90% up to $225
- Maximum Mayhem: Afetr your fourth successful deposit if you have deposited at least $1000 in total, you’ll ge an extra $50 bonus
Think carefully about whether to enable receiving bonuses in your account, or you could find yourself struggling to meet wagering requirements. Additionally, if you are not located in Australia, New Zealand or Canada you’ll need to contact support to verify your eligibility.
Withdrawal Process at Grand Reef Casino
There are no withdrawal limits at Grand Reef casino, which is refreshing.
However, it can take some time to receive your winnings, according to much anecdotal evidence on the internet. Another side point is that many players don’t ever make withdrawals, because they have deposited lots of money but hardly won any.
Grand Reef: The Global Perspective
Grand Reef online casino is hosted in Curacao (Netherlands Antilles). You can cash out in AU$, US$, CA$, NZ$, Euros and GBP.
The only drawback to their Australian/New Zealand focus is that there are few support or casino options provided in languages other than English. International phone calls are accepted – but if you don’t speak English well, Grand Reef doesn’t cater to you.
Grand Reef Online Customer Support
Despite the lack of Live Chat options, the support network at Grand Reef casino is extensive. The customer service options put you in contact with friendly and very responsive personnel – this is an area the casino pride themselves on.
You can contact them through:
- Toll free phone call in AU, NZ, Can and the UK
- International phone number
- Fax in AU, NZ and the UK
- A variety of specific email addresses aimed at improving response time and minimising the number of messages back and forth.
Is Grand Reef Online Casino a Scam?
No, certainly not. Grand Reef have taken pains to have themselves accredited with other relevant agencies such as Verisign, the Responsible Gambling Commission, Commission 365 and Technical Systems Testing. You can view their actual gambling license issued by the Antillephone jurisdiction and the Government of Curacao via a link on their website.
Additionally, all online complaints we have noted have been resolved by input from the casino. There are no serious complaints to be easily found about this online casino … so pop on your snorkel, grab your credit card and dive in!